Bill Pay | My Account
Billing & payment
- Residential
- Business
Residential
Pay my bill
Mobile app Online One-time payment Phone Mail In person
Manage my bill
Auto pay Payment arrangements Add joint account holder Budget payment plan My Notifications Paperless billing Understanding my bill Mobile app
Make a payment arrangement
Make a payment arrangement
Mobile app My Account Phone
Schedule reconnection of service
Schedule reconnection of service
Mobile app My Account Phone
Report an outage
Report an outage
Mobile app My Account Phone
Check account balance
Check account balance
Mobile app My Account Phone
Learn details about your full bill
Learn details about your full bill
Mobile app My Account Phone
Sign up for paperless billing
Sign up for paperless billing
Mobile app or My Account
Sign up to receive notifications
Sign up to receive notifications
Mobile app or My Account
Other services
Rate options
Rate options
Net metering Time of day
Energy efficiency
Energy efficiency
Energy efficiency programs
Renewables
Renewable Choice Calculator Green Energy program Solar Share Solar for your home Virginia multi-family shared solar program
Assistance programs
Assistance programs
HUG (Home Utility Gift) Certificates
Residential guides & handbooks
A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.
See list
Business
Bill Pay | My Account
Contact us
Residential
Residential
Online Phone Mail In person
Business
Business
Online Phone Mail In person
More menu options
Our mobile app
Our mobile app
Our app allows you to pay your bill, report an outage, view ouroutage map,view payment history, manage your accountand more.
App Store Google Play Learn more
Programs & tools
Energy efficiency programs, energy efficiency tips, renewable options and more.
The Environment We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers....more
The Environment
We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers.
Learn more
Our company
Empowering Sustainability in Kentucky
We’re integrating sustainability into every part of our operations and through customer partnerships.
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Advanced Metering Infrastructure
Empowering customers' experience with more tools and features.
Learn more
Safety We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day....more
Safety
We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day. Also, find information about scams targeting utility customers and ways to ensure your information is safe and secure.
Safety
Economic development With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business....more
Economic development
With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business.
Learn more
About LG&E and KU
Our company Vision/Mission Management team Diversity Regulatory New generation
News News, bill inserts, Power Sources newsletter and press releases....more
News
Newsroom Bill inserts Investments Media relations Power Source Newsletter Press releases
LG&E and KU and its Foundation have a steadfast and unwavering commitment to the communities they serve.
Community investment Community involvement Community relations
Careers
LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky.
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Investments
Investments
empowering Kentucky’s future through smart investments.
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Bill Pay | My Account
Start, stop or move service
- Residential
- Business
Residential
Start service
Start service
You will need to provide:
- Primary and joint account holder's (if any) full Social Security number(s).
- Location and contact information.
- Access to meter location.
Start service request
Stop service
Stop service
You will need to provide:
- Account number and the last four digits of the account holder's Social Security number.
- Location and contact information.
- Access to meter location.
Stop service request
Move service
Move service
You will need to provide:
- Primary and joint account holder's (if any) full Social Security number(s).
- Location and contact information.
- Access to meter location.
- Yourprevious account number.
Move service request
Moving checklist Now is a great time to get organized so your new place is safe, efficient and comfortable....more
Moving checklist
Now is a great time to get organized so your new place is safe, efficient and comfortable.
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Joint accounts
Joint accounts
Important information about residential joint accounts.
Learn more
Residential guides & handbooks
A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.
See list
Business
Bill Payment | My Account
Outages
Report outages using our mobile app
Report outages using our mobile app
Our app allows you to pay your bill, report an outage, view ouroutage map,view payment history, manage your accountand more.
App Store Google Play Learn more
Outages FAQ
Outages FAQ
Frequently asked questions and additional information.
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Public safety during an outage
Public safety during an outage
Downed power line Storm/outage safety Suspected gas leak Common questions during a power outage Emergency preparedness See all
Suspected gas leak
Suspected gas leak
If you suspect a natural gas leak, ALWAYS leave the area immediately.
Then call 911 and LG&E.
To contact LG&E, call 502-589-1444 or 800-331-7370 and press 1-1-1.
NEVER report a gas leak by email.
LG&E and KU site search
- Mobile app
- Online
- Phone
- In person
- Gift Certificates
Empowering convenience with the LG&E, KU and ODP app
Our app allows you to pay your bill, report an outage, view ouroutage map,view payment history, view monthly usage, manage your accountand more!
- Multiple payment options, including checking or savings account payments with no fee.
- Check your account balance
- Review payment history
- Sign up for paperless billing and auto pay
- Guest access — one-time payment without logging in
Download the app from popular app stores
App Store Google Play Learn more
Reconnection
Reconnection
If you need to be reconnected after payment, you can schedule your service to be reconnected through one of the following options:
- My Account
- Mobile app
- By calling us at 502-589-1444/800-331-7370 (LG&E) or 800-981-0600 (KU/ODP) and use 1-2-2-2-1 for the fast path option.
Online bill payment
Bill payment by phone
Bill payment by mail
Bill payment locations
Third party bill payment
For customers using third-party services, such as a bank to manage payment of several monthly bills at a time, it’s important to note that LG&E and KU cannot control when your payment is received. Be sure to allow ample time for payment processing if using a third-party source other than our authorized payment provider, Paymentus, or sending your payment by mail.
For your convenience, consider using one of our available fast and secure services like Auto Pay (eCheck, debit or credit card) or online payment through My Account or our mobile app.
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